SHIPPING & RETURNS

Shipping Policy

Currently, we offer free shipping within the continental United States and discounted international shipping!  You are responsible for return and exchange shipping costs.

 

Orders typically ship within 5-7 business days after your order is placed.  Because your item is custom designed, we do not guarantee delivery times. However, we are fully committed to providing exceptional service. Therefore, please contact us at customerservice@cycledesignandsupply.cc if you do not receive your item within 14 business days. Please also note that COVID-19 could also impact delivery. 

Return & Exchange Policy

We accept returns of new, unused items within 30 days of delivery for a full refund. Items must be returned in the condition it was received and must include original packaging and manufacturer tags where applicable. We do not accept the return of used items. Used items returned as new may be shipped back at your expense. It is the responsibility of the customer to pay shipping costs related to the return of damaged items including items damaged due to improper packaging.

Please take the time to carefully package your returns. Include your full name, phone number, address, order number, and reason for return. 

To initiate your return, please click this link: 

Ship returns:

 

Exchange: If you desire an exchange please let the customer service team know the style, color, and size of the new item. 

Refund: We will refund all new and unused items within 30 days of purchase. It typically takes 5-7 business days to process a return once we receive it.

Cycle Design & Supply

PO Box 163

Glastonbury, CT. 06033